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    <loc>https://www.dragonvalordesign.com/work</loc>
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    <lastmod>2021-11-07</lastmod>
    <image:image>
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      <image:title>Work</image:title>
      <image:caption>“Add a New User” step one</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f116e24a694c33cb8c694/5c6f118ff4e1fc64b86ec3c7/1550782879929/Screen+Shot+2016-07-22+at+7.46.00+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>“Add a New User” step two</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f116e24a694c33cb8c694/5c6f11abeb39312d31bd930b/1550782908699/Screen+Shot+2016-07-22+at+7.46.30+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>“Add a New User” step three, choose to model an existing user</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f116e24a694c33cb8c694/5c6f11d3c83025a62a6216f0/1550783877373/Screen+Shot+2016-07-22+at+7.46.43+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>“Model an Existing User” modal flow start</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f116e24a694c33cb8c694/5c6f158f15fcc031a2b7e101/1550783967527/Screen+Shot+2016-07-22+at+7.47.17+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Flyout that reveals the role/access profile for user in question, flyout rather than modal on modal</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f116e24a694c33cb8c694/5c6f15f7ec212d858b58adc8/1550784010797/Screen+Shot+2016-07-22+at+7.47.25+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Select existing user</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f116e24a694c33cb8c694/5c6f161c085229fe819ce4a3/1550784050554/Screen+Shot+2016-07-22+at+7.47.54+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Confirmation modal</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f116e24a694c33cb8c694/5c6f164424a694fe5220b7ed/1550784127579/Screen+Shot+2016-07-22+at+7.48.24+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>PIN confirmation/creation step</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f116e24a694c33cb8c694/5c6f168ae5e5f02922cd1ef6/1550784165842/Screen+Shot+2016-07-22+at+7.48.55+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Review user profile details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6f182ea4222ff006aaaa38/1550784563611/add-new-site-user-full-screen.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f52eaeb39313575c77bcb/5c6f52ea4e17b60293bb3819/1550799613029/dashboard-previous+look.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Previous design of the account dashboard</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f52eaeb39313575c77bcb/5c6f53098165f5ecfc592153/1550799645938/dashboard-use-case-map.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Use case map for the account dashboard</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f52eaeb39313575c77bcb/5c6f532f4e17b60293bb3acc/1550799678228/dashboard-layout-options.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Multiple options for the layout of account dashboard</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f52eaeb39313575c77bcb/5c6f534ef4e1fccab2867d92/1550799716963/dashboard-final-design.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Final prototype for the account dashboard</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f52eaeb39313575c77bcb/5c6f537d1905f45f661efc3f/1550799753403/cash-management-acct-dash.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Finalized design and content for the account dashboard - in its default/first-up state</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f52eaeb39313575c77bcb/5c6f53998165f5ecfc592729/1550799787657/cash-management-acct-dash-add-payee.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Add a payee</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f52eaeb39313575c77bcb/5c6f53c39140b7994430f113/1550799834142/cash-management-dash-sorted-columns.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Recent activity sorted by pending activity</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6efacb104c7bb9e631d8b4/1550777045567/idc-filter-table-header-detail.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>“Reports” interface detail: filter, tabs, “Reports” tab content</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6efb0d9140b724c388aa13/1550777111097/idc-report-selection-table.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>“Reports” table detail</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6f03287817f7101b8099a3/1550779198409/idc-report-selection-table-detail-investment-selected-mobile.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>An investment selected, all available reports for that investment will be downloaded</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6f042c104c7bb9e6326687/1550779442477/idc-report-selection-table-reports-downloaded-mobile.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The user is notified that they have successfully downloaded their reports</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6efc279140b724c388b8d8/1550777392052/idc-report-selection-table-reports-downloading.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Reports are downloading</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6efbd1b208fc9df36b069e/1550777302694/idc-report-selection-table-selections-made.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>User has selected the individual reports he/she would like to download</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6efa3771c10b4b8f6678e2/1550776919839/idc-full-view.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The “Reports” interface for the IDC</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6f000b9b747a58601a4c15/1550778396630/idc-report-selection-table-detail-mobile.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>“Reports” tab detail</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6f03dde2c4832672b863e8/1550779368892/idc-report-selection-table-reports-downloading-mobile.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Reports are downloading</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6efd2a9140b724c388c6e8/1550777651576/idc-report-selection-table-reports-downloaded.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The user is notified that the reports have been successfully downloaded</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6efedcec212df4f6c9fedd/1550778090101/idc-full-view-mobile.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The “Reports” interface for the IDC</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c67378c1905f4841f00ae9e/1550268317949/Facelift+Pharmacy+Dashboard+-+Desktop+-+Drug+Details+-+Future+State+-+RX+History%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Drug Details Modal (for second user test) - too much content for a modal, drug information does not appear on first load</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6741520852299145b86aff/1550270812694/Drug+Details+Redesign+-+Full+Screen+-+Pharmacy+Services+Open%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Drug Details - Final Wireframe - Pharmacy services</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6735779140b7dd7c341756/1550267937826/drug-details-interim%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Interim Version (for first user test, modal)</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c673e4ae2c483f147ff572f/1550270203445/Drug+Details+Redesign+-+Full+Screen+-+Prescription+History+Open%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Drug Details - Final Wireframe - Prescription History</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c672a2bee6eb069873e478b/1550264889383/Drug+Details+Redesign+-+Full+Screen+-+Drug+Information+Open%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Drug Details - Final Wireframe - Drug information</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6735420d9297faa6c5cee1/1550267854143/drug-details-modal-original%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Original Version of Drug Details (Modal)</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c4be94e17b62fcc9fc147/1550601200273/Drug+Details+Redesign+-+Mobile+-+Prescription+History%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Drug Details - Final Wireframe - Prescription history</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c680ee48165f5f2b27fd5c0/1550323442323/Drug+Info+Center+-+Current%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Current Drug Information Center Experience - Multiple live versions of drug information, this version contains a lot of cognitive load and visual noise which goes against the grain of the stated needs by users - “Show me only the information concerning the drug in question and leave out the rest.”</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c4c0f15fcc0628564a6a2/1550601243045/Drug+Details+Redesign+-+Mobile+-+Pharmacy+Services%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Drug Details - Final Wireframe - Pharmacy Services</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c4bbde79c7088fae5f151/1550601167769/Drug+Details+Redesign+-+Mobile+-+Drug+Information%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Drug Details - Final Wireframe - Drug information</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6e9dde971a18156bacb2f5/1550753253857/Add+Insurance+-+Step+2%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prescription added for transfer, collecting contact and insurance info.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f2d104c7bb63f96cdc5/1550759397018/step+1+-+Identify+Current+Pharmacy+-+Search+by+City+%26+State%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Search by city and state, other options include search by zip code and manual entry of pharmacy details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f2de79c70abac7b43a0/1550759147050/step+1+-+Identify+Current+Pharmacy+-+First+Up%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>RX Transfer – first up screen: Step 1 – identify current pharmacy</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f2d971a18156bacbb7b/1550754305424/step+1+-+Identify+Current+Pharmacy+-+Search+Complete+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Pharmacy search results screen</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f2fec212dde63d648ed/1550758263449/step+2+-+Add+First+Prescription+-+Start+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Originating pharmacy selected, commence with entering prescription details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f30e2c4839f69894194/1552584367297/step+2+-+First+Prescription+-+Enter+Name+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Adding prescriptions for transfer, “type-ahead” drug locator invoked</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f2e6e9a7f3e54adb4fc/1550754394698/step+2+-+Add+Contact+Info+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prescriptions for transfer added</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f31e79c70abac7b43bc/1550754435997/step+3%3A+A+-+Part+1+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>On step three of process, locate CVS pharmacy to transfer prescriptions to</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f32fa0d607b92041990/1550754569017/Transfer+Success+-+Account+Creation+-+Internal%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Transfer successfully submitted, making account creation available</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6e9f2da4222f4caf483989/5c6e9f314785d3665ffab6ca/1550754468757/step+4+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Happy path, all sections of transfer complete and ready to submit</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6e9b4fe4966b5571487189/1550752597849/New+CVS+Pharmacy+Search%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Removing stepper/progress indicator in favor of having the on-screen sections contain the step indicator.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c6fa0d607b92043a22/1550759552670/Step+1++-+Identify+Current+Pharmacy+-+First+Up%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>RX Transfer – first up screen: Step 1 – identify current pharmacy</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c6e4966b557148b1cb/1550759573783/Step+1++-+Identify+Current+Pharmacy+-+Search+by+City+%26+State%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Search by city and state, other options include search by zip code and manual entry of pharmacy details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c653450a138d030d1c/1550759588346/Step+1+-+Identify+Current+Pharmacy+-+Search+Complete+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Pharmacy search results screen</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c7e2c4839f698960d0/1550760444414/Step+2+-+Add+Contact+Info+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Prescriptions for transfer added</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c715fcc080980c457f/1550760346362/Step+2+-+Add+First+Prescription+-+Start+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Originating pharmacy selected, commence with entering prescription details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c724a694611071b397/1550759639707/Step+2+-+Add+First+Prescription+-+Enter+Name+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Adding prescriptions for transfer, “type-ahead” drug locator envoked</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c8a4222f4caf4857e1/1550759685751/Step+3%3A+A+-+Part+1+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>On step three of process, locate CVS pharmacy to transfer prescriptions to</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c94e17b627c05d3aca/1550759731048/Transfer+Success%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Transfer successfully submitted, making account creation available</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ea3c6104c7bb63f96ed2b/5c6ea3c8e79c70abac7b6223/1550759710748/Step+4+-+External%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Happy path, all sections of transfer complete and ready to submit</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6e9cc4652deaa4dc1b2209/1550752969189/Current+Pharmacy+-+First+Up%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Moving beyond the design system by employing icon and color swap out of the step number.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6e91651905f48d28a399d2/1550750063270/Screen+Shot+2018-04-10+at+11.26.37+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Logged-in/Authenticated Version of RX Transfer</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6e9419104c7bb63f967f8f/1550750755477/Step+1%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Experimenting with title and stepper/progress indicator and form elements.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6e9dad53450a138d02e386/1550753202266/Current+Pharmacy+-+List%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Pharmacy search. Can toggle between pharmacy list and map display.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f06b6f9619a4116b43c4e/1550780573588/account-holder-dashboard.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>From the TIAA Safe Estate account holder dashboard, commence “Add Delegate” process from dropdown on “Jump” nav or …</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f07ebfa0d6054b95ee9f1/1550780436152/account-holder-dashboard-my-delegates-section.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>… via the “Add Delegate” button within the “Delegates” component on the dashboard.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0a5f104c7b15c620f714/1550781095089/add-delegate-begin.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Begin the “Add Delegate” process. Contains summary of the four steps involved.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0abce5e5f02922cc5c2a/1550782139225/invite-delegate-existing-or-no.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The user must either select a contact already entered into TIAA Safe Estate or create one. A delegate must first be a contact.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0ae1ec212d3ff3729ff8/1550782139249/invite-delegate-existing-yes-dropdown.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Selecting a pre-existing contact to become a delegate.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0b4d085229bf5d25086f/1550782139246/delegate-contact-form-truncated.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The truncated contact form is prepopulated because the user is selecting a pre-existing contact. If the contact did not exist prior, the user would need to fill in this form which is limited to the most important details for the contact in question. The full contact form contains many more fields.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0b7b0d929756ecd1e924/1550782139199/invite-delegate-lightbox-modal-send-email.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>To apprise the user before the invite is sent to the prospective delegate, upon clicking “Send Invite” the user first receives the lightbox modal to inform them that an email is going to be sent to this particular person. This pre-informs them and prevents the jarring experience of letting the user know that an email has been sent out after the fact.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0b9a104c7b15c62109a6/1550782139191/delegate-invited.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The invite confirmation both lets the user know how long the invite will remain active within the system and gives the user the opportunity to either put off determining entitlements or to deal with this aspect of delegate creation immediately.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0bbf4e17b61c44be4fb0/1550782139240/contacts-tile-selection-screen.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The user selects how they would like to share their contacts: share all of them (the easy button), pick out only those contacts that the user selects, or none at all. The tiles combine selection ability with informational text. Within TIAA Safe Estate, contacts are the relatives, friends, and professionals that the account holder relies on and, through the survivor designee role, share information with after the account holder passes.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0be971c10ba58a93e471/1550782139216/contacts-custom-select.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>In “custom” mode, the user selects the contacts he/she wants the delegate to have access to.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0c18fa0d6026f10fb412/1550782139237/topics-tile-selection-screen.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Similar to contacts, the user selects the “setting” by which he/she would like to share his topic information – All, Custom, or None. Within TIAA Safe Estate, topics involve the important documents that are stored within the service such as wills, POA’s, healthcare proxy, property records and more.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0c49e4966bb03204b181/1550782139387/legacy-category-page.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>There are four categories of topics – Legacy, Finances, Health, and Life &amp; Family. On each, the user can select which topics the delegate will have access to as well as the specific entitlements within that topic, such as where is the document kept, notes, and access to the documents themselves.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0c749140b777de0ec941/1550782139381/legacy-category-page-with-dropdown.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>The user can traverse the four category pages either through the navigation buttons on the bottom of each screen or through the dropdown. As well they have the option of “selecting all” within a particular topic or selecting all for an entire category.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0cbbe79c7013610b3fce/1550782139380/legacy-category-page-full.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Legacy category page, full screen.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0cebe79c7013610b424b/1550782139410/finances-category-page.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Finances category page.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0d0ef4e1fc64b86e733a/1550782139434/health-category-page.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Health category page.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0d377817f767f7108e5c/1550782139445/life-%26-family-category-page.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Life &amp; Family category page.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0d509140b777de0ed433/1550782139452/survivor-designee.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>A delegate can also be a survivor designee. So, for example, a delegate might have access to a small range of topics and contacts while the account holder is alive, but, upon death, will be granted the full range of topics and contacts that the account holder has entered into TIAA Safe Estate.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0d8a104c7b15c6212754/1550782139439/delegate-summary-screen-full.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>At the end of the process, the account holder can review the contacts that they have shared and the entitlements granted to the delegate in question. From this screen, they can also go back and edit the access to contacts and entitlements. The steps here would be the following: move directly to the contact selection screen or category page, make an edit, and then return to the delegate summary, thus not forcing the user to go back through all of the steps of the initial flow. If all is well with the selections that have been made, the account holder can then return to their dashboard.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6f06b6971a182e28fde35e/5c6f0db3e79c7013610b4e3e/1550782149796/account-holder-dashboard-my-delegates-section-delegate-added.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Upon returning to the dashboard the account holder can see that the invitation to Kevin Smith has been sent.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ff1d4e2c4833b6aa2a9d7/5c6ff1d48165f5ecfc5da34c/1550840306045/onboarding-preliminary-layout1.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Preliminary page layout for the onboarding portal</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ff1d4e2c4833b6aa2a9d7/5c6ff20dec212d5d210a7804/1550840477602/onboarding-preliminary-layout2%263.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Two more layout options for the onboarding portal</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ff1d4e2c4833b6aa2a9d7/5c6ff2b624a694dc81ca6d90/1550840503672/onboarding-card-description.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ff1d4e2c4833b6aa2a9d7/5c6ff37be79c707101268a2e/1550840712952/onboarding-wireframe-page1.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Wireframe of onboarding portal</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ff1d4e2c4833b6aa2a9d7/5c6ff39f9140b79944356c1a/1550840756935/onboarding-wireframe-page2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Wireframe of onboarding portal with second tab selected</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ff3eb4e17b60293bfce4c/1550840828195/onboarding-no-nav.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Finalized design and content for the onboarding portal</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ff41dc830258e6834a65f/1550840865265/onboarding-another-tab-selected.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Finalized design and content for the onboarding portal, second tab selected</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6a976a4e17b627482b3224/1550489473093/Facelift+Pharmacy+Dashboard+-+Desktop+-+Checkout+Button+Location-Orientation%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Assembling and experimenting with elements, including general layout and cart/e-commerce patterns.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6a98f3eef1a1de5b14f8bb/1550489858542/Facelift+Pharmacy+Dashboard+-+Desktop+-+Drug+Details+Version%402x.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c699fdeee6eb079bf213f29/1550426084484/mweb+Active+Prescriptions%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Many CTA buttons effecting different actions, using dropdowns to display different views of prescription information</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c69a5f59140b77a89cdb79f/1550427656287/CVS+Pharmacy+Dashboard+-+Current+State%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Pharmacy Landing Page (some incremental updates present)</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c63a0e5e5f02ac7662b8d/1550607272513/Facelift+Pharmacy+Dashboard+-+Mobile+-+Drug+Details+-+RX+History%402x.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c69a09bf9619a97a6cfbbe4/1550426275042/mweb+Medications+-+Drug+Details+%28v.3%29+-+Medication+Info+Selected%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>First pass at drug details content</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c69a02b085229f2876ede53/1550426160704/mweb+History+last+6mos+for+you+and+family+by+date+and+time+ordered%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Multiple views of prescription information</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6a9a10419202ebf6ff802d/1550490142004/Facelift+Pharmacy+Dashboard+-+Desktop+-+Drug+Details+-+Full+Revision%402x.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c69ab666e9a7f0b4e334c8c/1550429040271/Facelift+Dashboard+-+Desktop%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Determining layout and content in containers</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c699f59104c7b6738ce88ea/1550425953459/mweb+Dashboard%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Endeavoring to find usable design direction</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c60360d92970c51c8de99/1550606403947/Facelift+Pharmacy+Dashboard+-+Mobile+-+Drug+Details+Version%402x.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ef2194e17b662026309e5/1550774814579/Cart+-+Shipping+Dropdown+%2B+Details+Tooltip%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Dropdown displaying shipping options, club details flyout, fees flyout</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee639085229fb4a742843/1550771801844/Checkout+-+All+Expanded%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Checkout screen – all expanded</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee66beef1a1803261bc7c/1550772578672/Checkout+-+All+Collapsed%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Checkout screen – all collapsed</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee6954e17b61f57f738d0/1550772578683/PP-219%3A+Checkout+-+Edit+Shipping+Address%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Update shipping address</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee718eef1a1803261c602/1550772578681/Billing+Address+-+Edit%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Update billing address</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee749eef1a1803261c96c/1550772578685/Billing+Address+-+Field+Level+Validation%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Field-level error display for billing address</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee7897817f7750667cedc/1550772578666/Payment+Info+-+Display+Credit+Card+Fields%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Enter credit card details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee7cb9b747a3de87357f7/1550772578689/PP-318%3A+Checkout%3A+Highlight+Card+Logo+-+Four+Digits+Entered%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>First four of credit card entered, highlight correct credit card logo</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee7ff7817f7750667d633/1550772578690/PP-242%3A+Checkout%3A+Enable+Masterpass+-+Select+Masterpass%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>MasterPass selected as payment option</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee87fec212db7d61b4f84/1550772578712/PP-313%3A+Checkout%3A+Check+Item+for+MarkforDelete%2C+et+al.+-+Item+Removed%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Error treatment for inventory change while in the checkout phase of the purchase path</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee8c34e17b61f57f75a9f/1550772578813/PP-283%3A+Order+Confirmation+-+Page+Display%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Order confirmation</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee639104c7b257b03c3aa/5c6ee8e2652deaa4fd2e1d26/1550772578849/PP-284%3A+Order+Confirmation+-+Print+Page%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Order confirmation – print version</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ef1c89b747a027f0b1024/1550774741908/Cart+-+Main%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Cart-level error treatment for appliance that is sold out or not available for delivery in member zip code</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef3e0652deaf045465be2/1550775276092/PP-214+-+Checkout%3A+Review+and+Pay+Page+all+expanded%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Checkout screen – all expanded</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef5276e9a7f77d01986fd/1550775609749/PP-214+-+Checkout%3A+Review+and+Pay+Page+all+collapsed%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Checkout screen – all collapsed</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef55ee79c7070783f8cef/1550775688114/PP-230+-+Checkout%3A+Billing+Address%3A+Display+And+Edit%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Update billing address</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef5a8f9619aecca059e1d/1550775729806/PP-231+-+Checkout%3A+Billing+Address%3A+Field+Level+Validations%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Field-level error display for billing address</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef5f424a6946c5c6f13b7/1550775860462/PP-241+-+Checkout+-+Payment+Information+-+First+Up+-+Enter+Credit+Card+Details%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Enter credit card details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef64a15fcc083dfbfdf6f/1550775933715/PP-318+Checkout%3A+Highlight+Card+Logo+-+four+digits+entered%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>First four of credit card entered, highlight correct credit card logo</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef6910852297496c259da/1550775963435/PP-242+-+Checkout%3A+Enable+Users+to+Choose+Masterpass+During+Checkout+%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>MasterPass selected as payment option</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef6c053450a180e035fce/1550776014467/PP-347+-+Checkout+-+Remove+Out+of+Stock+Items+from+Review+%26+Pay+Page%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Error treatment for inventory change while in the checkout phase of the purchase path</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ef3e0ee6eb00ae8df7d7b/5c6ef6f7652deaf045469309/1550776066957/Order+Confirmation+with+Updated+Wishlist%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Order confirmation</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ef18c41920227172089a5/1550774674336/PP-1167+-+Cart+with+Wishlist+-+Updated+Version%402x.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>BJ’s cart with more firmed up wishlist treatment</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee278e2c4835814b99299/5c6ee2781905f4f9be8a9f1d/1550771574869/Cart+-+Club+Details+-+Multiple+Clubs%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Multiple clubs selected/available for in-club pickup</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee278e2c4835814b99299/5c6ee2780d92978bd207e636/1550771580554/Appliance+Cart%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Cart-level error treatment for appliance that is sold out or not available for delivery in member zip code</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee278e2c4835814b99299/5c6ee279085229fb4a73f17f/1550771439182/Cart+-+Club+Details+Tooltip-Flyout%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Flyout displaying club details</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee278e2c4835814b99299/5c6ee27a53450aa521c72efe/1550771339075/Cart+-+Shipping+Method+Dropdown%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Dropdown displaying shipping options</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee278e2c4835814b99299/5c6ee27b15fcc0e7d44ca28c/1550770852961/Cart+Page+Structure%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>BJ’s cart – page structure</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/5c6ee278e2c4835814b99299/5c6ee27b24a694eca7a98350/1550771248452/Cart+-+Wishlist+Update%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>BJ’s cart with more firmed up wishlist treatment</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6187aff5420eb717425733d5/1636282360317/purchases-card-double-wide-three-column-breakpoint-display-expanded.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Fixed annuity policy with a double-wide/tabular card expanded to reveal further transactions.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6187a9a6f5624d55b5da74ee/1636280745529/term-life-two-column-breakpoint-display.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Term life policy at the two-column breakpoint.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6187aa0faeb845443d363b98/1636280849989/term-life-one-column-breakpoint-display-tablet.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Term life policy at the one-column/tablet breakpoint.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/618450facfe42763a050dd90/1636061440488/term-life-three-column-breakpoint-display-full.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Single term life policy in the expanded view at the three-column breakpoint.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6185561c292dc404222fa559/1636128287892/insurance-page-manual-entry-form.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Manual entry form that allows for the inclusion of “held away” policies onto a household’s insurance display page.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6187ad626568783ebb8c8903/1636281703301/purchases-card-double-wide-three-column-breakpoint-display.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Fixed annuity policy with a double-wide/tabular card at the three-column breakpoint. Note that the color of the border color of the policy box and its expanded view is used to group families of policies, i.e. an indexed annuity policy and fixed annuity bear the same outlining green, the color assigned to annuities on the display page.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6187afa042f2ee4d6a003df2/1636282274765/purchases-card-double-wide-one-column-breakpoint-display-tablet.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Fixed annuity policy with a double-wide/tabular card at the one-column/tablet breakpoint.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/618548ffcfdb2a0f243ce5cd/1636124930960/insurance-page-pending-policy.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Wireframe of expanded pending policy.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/618501ba6777e91758dd7692/1636106688163/insurance-page-full-display-all-policy-types.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Wireframe of insurance page with all policy types present.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6187a9243f8190248b909bde/1636280684858/term-life-three-column-breakpoint-display.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Term life policy at the three-column breakpoint. Note that larger cards are broken up into sections of related fields.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6187abce23b9310a99a45a1d/1636281300759/indexed-annuity-policy-box-three-column-breakpoint-display.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Policy box detail for an indexed annuity policy. There appears labels in the capsules except where space considerations come into play (Basics capsule) with the latter benefiting from the fact that insurance advisors and there staff immediately understand what each of the items represent; e.g. policy number, policy title, policy type, etc.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/6187ae8fbdbd315ac113f0e3/1636282003654/purchases-card-double-wide-two-column-breakpoint-display.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Fixed annuity policy with a double-wide/tabular card at the two-column breakpoint. As the card must render at this width, it does not follow the standard “z-pattern” of sliding, but instead moves to the bottom.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c2de9e79c70f853d949e7/1550593522863/backend-dashboard-cropped.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Backend Dashboard - Predecessor to the CycleFill Dashboard</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ca7f1e79c7059a5124ac7/1550624768142/Dashboard+-+Expand-Collapse+Rows+-+Open%403x%281%29.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Patterns for Column Display - collapsing columns into accordion display, again trying to find ways to reduce page width.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6cab7e8165f5932e11285e/1550625669836/Dashboard+-+Sort-Icons-Legend%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Final Wireframe for Dashboard “First Up” State - Scrolling is used to view all of the columns.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ca760eef1a107c24d22aa/1550624630006/Dashboard+-+Display+Palette+-+Open%403x%281%29.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Patterns for Column Display - experimenting with display “palette”, trying to reduce page width if possible.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6d3aa08165f5cd26045ca6/1550662314545/Dashboard+Summary+-+Top+of+Page%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Annotated Wireframe Part 1 - For UX, business, and especially development teams.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6cab4e652deaa9e063a3ea/1550625627468/Dashboard+-+Second+Page+of+Columns+-+Part+1%403x%281%29.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>With the requirement that all 20 columns need to be displayed (most of the time), finding a way to break up the page horizontally. Note the “Go to Page 2” link.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6d3b4f71c10bae4272f07f/1550662491024/Dashboard+Summary+-+Data+Table%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Annotated Wireframe Part 2</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c2e70e5e5f0425f1243d4/1550593658682/Screen+Shot+2019-02-18+at+2.35.38+PM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Previous Design for Dashboard</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ca6dbf4e1fcc53eb9770e/1550624488249/Dashboard+-+Filters+Accordion%402x%281%29.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Design retains the pharmacy name header (black bar) in the same position as previous wires.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6d3bcb104c7bccf2692afb/1550662612601/Dashboard+-+Sort-Icons-Legend+-+Manual+Fill+Modal%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>“Print Run” Modal - Accessed from the printer icon, allows pharmacists and pharmacy technicians to print entire cycle fills for a given facility and unit.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6d3c10e2c4831da8b79097/1550662678970/Dashboard+-+Sort-Icons-Legend+-+Manual+Fills+Detail%402x.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Detail Page - Accessed from “document” icon, enables the user to drill down into a particular step in the process and/or label categorization and see individual prescriptions for patients and print a single label.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ca6f9ec212d23b0066a5d/1550624513755/Dashboard+-+Filters+Accordion+Open%402x%281%29.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Pharmacy name selection element kept separate at this point due to the potential for it to be lost in the considerable number of filters present, but also to emphasize that selecting a pharmacy effects everything else that is displayed on the screen.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c677dd27817f7d0df42e182/1550590448009/Drug%252BDetails%252BRedesign%252B-%252BFull%252BScreen%252B-%252BDrug%252BInformation%252BOpen%2525402x.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c0c40b208fc2898a7d1c4/1550590562287/Facelift%25252BPharmacy%25252BDashboard%25252B-%25252BDesktop%25252B-%25252BDrug%25252BDetails%25252BVersion%252525402x.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6c1f3e6e9a7f0b4e4a9664/1550590078830/cycle-fill-thumbnail.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ed5809140b75b81e071d0/1550767732561/step%252B1%252B-%252BIdentify%252BCurrent%252BPharmacy%252B-%252BFirst%252BUp%2525402x.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6ed6e2fa0d607e1186e6de/1550767951303/PP-318%2BCheckout%253A%2BHighlight%2BCard%2BLogo%2B-%2Bfour%2Bdigits%2Bentered%25402x.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6f05196e9a7f57e63890dd/1550779911594/idc-report-selection-table-reports-downloading.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://static1.squarespace.com/static/5bba0e559d41497b1458946d/t/5c6f0ff0ee6eb02a60d040eb/1550782509100/contacts-tile-selection-screen.jpg</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
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